At EDD, we’re continuing to improve the way customers access
our programs and services. Customers applying for unemployment, disability, and
Paid Family Leave benefits can now verify their identity through Socure
directly online in myEDD.
This streamlined process helps protect customers’ personal information while
making identity verification faster and easier.
Over 80% of customers complete identity verification within
seconds, helping customers move through the process faster and reducing
delays. Since
launching for unemployment customers in August 2025, then serving all
online unemployment and disability, and Paid Family Leave customers in June
2026, more than 415,000 customers have successfully verified their identity
through Socure.
For most customers, identity verification is quick and
seamless without the need to switch between websites or logging into multiple
accounts. Information supplied by customers is matched with other data sources
in real time to verify identity. When additional review is needed, customers
may be guided through ID.me for additional identity proofing, which may include
document uploads and credential checks. If a customer cannot complete
verification through these tools, trained EDD staff manually review the
information and make the final determination.
Protecting Customer Information
All verification processes follow strict state and federal
privacy standards. EDD does not share personal data beyond the minimum
necessary to confirm identity for benefit purposes.
By streamlining routine verification steps, these
improvements allow EDD staff to focus more time and attention on claims that
require additional review and customer support.
This balanced approach reflects how modern organizations
strengthen security while improving service. Technology supports the process,
but people remain at the center of final decisions and customer care.
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